All vulnerabilities
CVE-2026-63204GHSA-75j9-hpg4-j9f8

Zammad: Authenticated agents can read AI summary error messages from inaccessible tickets

zammad zammadApplications & CMS
Open in ThreatlineRecord JSON
CVSS
2.3Low
ExploitationNo known exploitationNot in CISA KEV, which does not prove it is unexploitedCISA KEV
Exploit odds (EPSS)0.29%Chance of exploitation activity in the next 30 days, higher than 20% of CVEs. Scored 23 Oct 2026FIRST EPSS
Fixed inNone listedNo source names a fixed version. Check the vendor advisory below
Published25 Sep 2026Updated 25 Sep 2026CVE List

What fixes it

No source in this snapshot names a fixed version. The vendor advisories under References are the place to check.

Description

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.

Text from CVE List

Affected versions 1

  • zammadaffected: < 7.1.2CVE List

References 2