{"schema":"threatline.record/2","record":{"id":"CVE-2026-111676","aliases":[],"summary":"Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint","details":"Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.","categories":["Unclassified"],"product":"faveo-helpdesk","vendor":"faveosuite","ecosystem":null,"affected_ranges":[{"source":"CVE List","source_url":"https://www.cve.org/CVERecord?id=CVE-2026-111676","source_modified_at":"2026-10-16T21:17:46.687Z","fetched_at":"2026-10-23T18:48:36.087640Z","product":"faveo-helpdesk","vendor":"faveosuite","versions":[{"version":"0","lessThanOrEqual":"2.0.3","status":"affected","versionType":"custom"}],"defaultStatus":"unaffected"}],"fixed_versions":[],"cvss":5.3,"severity":"Medium","kev":{"listed":false},"epss":{"probability":0.00251,"percentile":0.15536,"score_date":"2026-10-23"},"published_at":"2026-10-16T17:39:35.960Z","modified_at":"2026-10-16T21:17:46.687Z","provenance":[{"source":"CVE List","url":"https://www.cve.org/CVERecord?id=CVE-2026-111676","fetched_at":"2026-10-23T18:48:36.087640Z","source_modified_at":"2026-10-16T21:17:46.687Z"},{"source":"EPSS","url":"https://api.first.org/data/v1/epss?cve=CVE-2026-111676","fetched_at":"2026-10-23T18:42:43.628194Z","source_modified_at":"2026-10-23"}],"sources":["CVE List","EPSS"],"references":[{"source":"CVE List","url":"https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor","tags":["third-party-advisory"]},{"source":"CVE List","url":"https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374","tags":["technical-description"]},{"source":"CVE List","url":"https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350","tags":["technical-description"]},{"source":"CVE List","url":"https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint","tags":["third-party-advisory"]}],"locations":[],"motoko_assessment":{"status":"requires_architecture_review","automatic_remediation":false},"cve_state":"PUBLISHED","cvss_source":"CVE List","ssvc":{"exploitation":"none","automatable":"no","technical_impact":"partial","assessed_at":"2026-10-16T19:34:11.762872Z"},"classification":{"method":"product-first software-layer rules","rules_version":"2.1","matched_on":null,"confidence":"unknown","reviewed":false},"change_timestamp":"2026-10-16T21:17:46.687Z","content_hash":"06c5d3035013d983337873034d5d115959b71d26ef7365c27e905c2ef39d939a"}}